How data analytics and the food industry is becoming the perfect blend
Providing more personalised shopping experiences through customer loyalty initiatives will ultimately benefit the customer.
Competitive talent markets are a technology problem
Instead of seeing the next few months as a pot-luck, data science and technology should be utilised to pick apart what exactly organisations need to grow.
FedEx Express forms new integrations with e-commerce platforms in APAC
“The e-commerce sector has only gotten stronger as a result of the pandemic, leapfrogging traditional commerce by as much as five times."
Transforming contact centres with a digital-first customer experience strategy
Taking a genuinely digital-first approach to CX means organisations must understand how customers access services and how they are supported.
Entrust acquires financial technology company Antelop Solutions
Entrust, a company specialising in trusted identity, payments and data protection, has announced a definitive agreement to acquire Antelop Solutions.
CX tech rising, but human interaction still key
People need to be at the centre of any CX strategy.
HP releases new Windows 11 devices
HP has introduced its latest Windows 11 devices, displays and accessories, sporting some impressive specs.
Oracle Fusion Marketing uses AI to bypass the lead and conversion process
Oracle has announced Oracle Fusion Marketing, helping marketers execute highly qualified campaigns.
Why todays employees feel more pressure and are more likely to switch jobs
Research reveals employees are working longer, feeling more pressure, and are more likely to switch jobs.
Salesforce announces its operations are powered entirely by renewable energy
The company also announced it has expanded its net zero approach to its entire value chain — focusing on six sustainability priorities.
Security experts weigh in on Microsoft Azure security holes
The vulnerabilities currently putting Azure customers at risk are just the latest in a staggering number of crippling threats in internet software.
Alibaba Cloud and Salesforce plan to launch new commerce product
Alibaba Cloud and Salesforce are working toward an agreement to launch Salesforce Social Commerce, a headless commerce product designed and built in China.
ServiceNow's new platform helps businesses facing hybrid work challenges
ServiceNow has announced its Now Platform Rome release, delivering hundreds of innovations to help organisations adapt to the hybrid work era.
Adobe to launch e-commerce Payment Services feature powered by PayPal
"Merchants will no longer have to contend with multiple logins and other disjointed user experiences for their payment processing," the company states.
Personalised marketing: Shaping the future of the online adult beverage market in 2021 and beyond
Last year, the pandemic presented the retail industry with unprecedented challenges.
Case study: Malaysian firm TRAPO sharpens e-commerce success with dotdigital
The company needed a platform that was simple, centralised, personalised, and able to be integrated with its other marketing tools.
New low-code tools from Salesforce automate time-consuming, manual processes
Salesforce rolls out three new Einstein Automate products to help customers use low-code tools to automate time-consuming, manual processes.
Less than half of company SaaS applications used by employees
Business investment in SaaS applications continues to climb despite widespread underutilisation of app licenses by employees.
CoderSchool closes US$2.6 million pre-Series A funding
CoderSchool has announced closing a US$2.6 million pre-Series A round led by Monks Hill Ventures.
Video: 10 Minute IT Jams - A breakdown of Twilio Flex
In this interview, we speak to Twilio Flex director of product marketing Tim Richter, who will discuss one of the company's critical APIs, Twilio Flex.
The opportunity for CIOs to impact the customer experience
Digital transformation will continue to morph and steer CIO’s priorities in new and different directions, writes Sitecore chief operating officer for APJ Steve Hawkes.
Microsoft and LinkedIn share latest data, product innovations for hybrid work
The new research digs deeper into two converging trends: The Hybrid Paradox and The Great Reshuffle.
Bigger display for new Apple Watch Series 7
Apple has today announced the Apple Watch Series 7, featuring a reengineered Always-On Retina display with significantly more screen area and thinner borders.
Apple unveils iPhone 13 and iPhone 13 mini
Apple has introduced the new iPhone 13 and iPhone 13 mini, the next generation of the tech giant's smartphone.